Frequently Asked Questions
The Links POA FAQs
Last Update: 4/15/2026
Architectural
What types of exterior modifications can I make to my home without requiring approval of the association? All exterior modifications or improvements should be approved through the community association’s architectural control process. Please submit your request via TownSq
Where do I find my community's architectural modification request form?
· <If in TownSq> Located under “Documents” in TownSq
What’s the process for applying? How long does it take to get approval? Applications are reviewed by the Architectural Review Board. This committee of <volunteer homeowners> ensures compliance with architectural guidelines. A response may take up to 30 days from submission. To avoid delays, include as much detail as possible.
What is the status of my application? If you haven’t heard back within 30 days of submission, please submit a request via TownSq
Board Meetings
How do I find out when the next Board meeting takes place? Board meeting dates/times are noticed via the News & Events section of TownSq. If you’ve registered your email, you’ll also receive notice by email.
Where can I find copies of the most recent meeting minutes? Meeting minutes are posted in the Documents section of TownSq
Common Area Maintenance
What does the Association maintain, and what am I responsible for? Homeowners are responsible for the maintenance and upkeep of their individual properties, including the home exterior and landscaping within their lot boundaries. This includes repairs, replacements, and general care to ensure properties remain in good condition. The Association is responsible for maintaining all common areas, including common area landscaping, streets, and the community gate. The Association ensures these shared spaces are properly maintained for the benefit of all residents.
I need to report a common area maintenance issue… Please submit a request via TownSq with pictures and details. You’ll be able to track status within TownSq.
What is the trash/waste pick-up schedule? Regular trash pickup days are provided by the City of Odessa on Monday and Thursday.
Compliance
I received a violation notice. Who can I talk to? Contact the Compliance Department at compliance@goodwintx.com. Info is also on the notice you received.
I need to report an issue with a neighbor’s home. Submit a request in TownSq with a picture, address, and details.
When does compliance visit the community? Typically monthly, but schedules may vary.
Is there a list of dos and don’ts for tenants? Yes. The CC&Rs can be found at www.goodwintx.com by entering your community’s name in “Find My Community.”
Contacts
Who can I reach for help? · TownSq App: Submit requests online or via mobile Click here: TownSq
· Resident Care Team: M–F, 8:00 AM–6:00 PM | 855-289-6007 | info@goodwintx.com | Live Chat: www.goodwintx.com
· Compliance Team: compliance@goodwintx.com
How can I reach the Board of Directors? You may address the Board at the next meeting or submit a request in TownSq.
Documents
Where can I find the governing documents? Available at www.goodwintx.com by searching your community’s name in “Find My Community.”
Financial
What is my balance? You can view your account balance by logging into TownSq. You may also request your balance by contacting our Resident Care Team Monday–Friday, 8:00 AM–6:00 PM: 855-289-6007 | ✉️ info@goodwintx.com Live Chat: www.goodwintx.com
How much are the assessments?
The Association has both a regular assessment and a temporary special assessment:
Regular Assessment:
· $2,200 annually
· Paid in two installments of $1,100
· Due January 1 and July 1
Special Assessment (Temporary):
· $5,000 per year, per home
· Due each January
· Applies for 4 years: 2026, 2027, 2028, and 2029
How do I pay my assessment? For your convenience, we offer several payment options:
Option 1: Mail-In Payment Send your payment to:
DLINK – The Links POA
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: Pay Online via TownSq (Web or Mobile App)
· From the Web: 1. Login at https://app.townsq.io/login.
2. Select the account you’d like to pay.
3. Click “Make a Payment” to:
§ Pay your open balance
§ Set up recurring payments
§ Make a one-time custom payment
· From the Mobile App:
1. Open TownSq and select your account.
2. Tap “Make a Payment” and choose your payment option.
Payment Options in TownSq:
· ACH/E-check: $1.50 convenience fee
· Credit/Debit Cards: $1.50 convenience fee + 3.5% of total payment
Option 3: Bank Bill Pay Service If you use your bank’s bill pay:
· Update the Payee to the Goodwin Processing Center address above.
· Include your Account Number and Association Code DLINK in the memo line.
Can I pay my assessment with a credit/debit card? Yes. Credit/debit cards are accepted through TownSq.
· Web & App instructions are the same as above.
· Fees: $1.50 convenience fee + 3.5% of total payment (credit card).
· E-checks: $1.50 convenience fee.
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What is my property code? Your Property Code is DLINK.
What is the Management ID? 6587
When is my assessment due? January 1st.
Are there any fees associated with online payments?
· Credit/Debit Cards: $1.50 + 3.5% of total payment
· E-check: $1.50 flat fee
Why does my account show a negative number? A negative number means you have a credit balance.
I received a letter about a past due assessment. Who can I talk to? Contact our Resident Care Team: 855-289-6007 | ✉️ info@goodwintx.com Live Chat available at www.goodwintx.com
Who can I talk to about setting up a payment plan? Contact our Delinquency Team at delinquencies@goodwintx.com.
How do I update my Western Alliance payment information? [Click here] to update existing recurring payments.
How do I cancel my Western Alliance auto draft? [Click here] to cancel existing recurring payments.
What is my assessment paying for? Your assessment covers the operating expenses of the association. This may include landscaping, amenity maintenance, insurance, road maintenance, utilities, etc.
Where can I find my account number? Your account number is on your billing statement or coupon book. If you can’t locate it, contact Resident Care: 855-289-6007.
Insurance
My lender is asking for a copy of the association’s insurance. Where do I get it? Contact Resident Care Team ( 855-289-6007 | info@goodwintx.com).
Owner Information
How do I update my contact information or mailing address? Contact Resident Care Team: 855-289-6007 | info@goodwintx.com | Live Chat at www.goodwintx.com Or submit a request through TownSq.
Resales
How do I get a lender questionnaire completed? Lender questionnaires can be ordered via Community Archives at communityarchives.com.
How much does a lender questionnaire cost? Visit Community Archives at communityarchives.com for pricing details.
Where do I obtain a resale certificate? Resale certificates can be ordered via Community Archives at communityarchives.com.
I’m the lender and would like to get a statement. Is there a charge? Statements can be ordered via Community Archives at communityarchives.com.
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Rules & Regulations
What is the community’s rental/leasing policy? The community permits leasing of homes, but with specific restrictions designed to maintain the residential character of the neighborhood:
· Minimum Lease Term: All leases must be for a minimum of twelve (12) months. Short-term rentals are not allowed.
· Short-Term Rentals Prohibited: Owners are strictly prohibited from renting or leasing their property for periods shorter than 12 months, including through platforms such as Airbnb or similar services.
· Residential Use Only: Properties may only be leased for residential purposes and must comply with all governing documents.
· Lease Reporting Requirement: Within three (3) business days of executing a lease, the owner must provide the Association with:
o Names and contact information for all tenants
o Lease start date and term
· Tenant Compliance: Tenants are required to follow all HOA governing documents, and owners remain responsible for any violations committed by their tenants.
· Owner Responsibility: Owners are still responsible for:
o All assessments (dues)
o Any fines, interest, or collection costs
o Ensuring tenants receive and comply with HOA rules
What is the community’s pet policy? The community allows common household pets, with reasonable limitations to protect the neighborhood:
· Permitted Pets: Owners may keep a reasonable number of dogs, cats, or other typical household pets.
· Prohibited Animals: Livestock, poultry, and other non-household animals are not permitted within the community.
· Commercial Use Prohibited: Pets may not be raised, bred, or kept for commercial purposes.
· Nuisance Restrictions: Pets must not create a nuisance or disturbance to other residents (such as excessive noise or disruptive behavior).
· Owner Responsibility: Pet owners are responsible for ensuring their animals are properly controlled and do not negatively impact neighboring properties.
What is the community’s parking policy? Parking within the community is regulated to maintain safety, appearance, and proper use of each property:
· Garage Parking (Primary Location): Vehicles should be parked in the garage whenever possible, and garages should remain available for their intended use (vehicle parking).
· Driveway Parking (Allowed): Vehicles may be parked in the driveway, provided they:
o Do not block sidewalks or access
o Do not interfere with the normal use of the driveway or garage
· Street Parking (Restricted): Vehicles may not be left parked in the street in front of a home on an ongoing basis. Street parking is generally limited to temporary or short-term use.
· Restricted Vehicles: The CCRs specifically include trucks, buses, trailers, recreational vehicles, boats, and similar vehicles, which:
o May not be parked in the street except temporarily
o May not be parked in driveways or patios in a way that interferes with normal residential use
· Applies to Residents and Guests: These rules apply to all vehicles, including those of homeowners, tenants, and guests
TownSq
What is TownSq? TownSq is an all-in-one mobile app designed to help you connect, collaborate, and stay up to date with your community – anytime, on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:
· Communicate with neighbors, community managers, and board members
· Manage your account and pay online
· Stay up to date with community news and events
· Submit and track service requests
· Participate in community polls
· Access community forms and documents
· And more…
How do I register for TownSq? Registering is quick and easy:
Option 1: Sign up with email 1. Go to TownSq.
2. Enter your email and agree to the Terms of Use.
3. You’ll receive a confirmation email (valid for 1 hour).
o Didn’t get it? Check spam or click “Resend Email.”
4. Confirm your community account information.
5. Create a password.
6. Click “Sign Up” → “Explore TownSq.”
Option 2: Sign up with Account Number
1. Enter your Zip Code and Account Number.
2. Agree to Terms of Use → Continue.
3. Create your email and password → Done.
What if I get an error during registration? Contact our Resident Care Team: 855-289-6007 | ✉️ info@goodwintx.com (Mon–Fri, 8 AM–6 PM) Live Chat: www.goodwintx.com
How do I change my email preferences for notifications? Log into TownSq→ Click your name (top right) → “Edit Profile” → Adjust notification preferences.
How do I submit a request in TownSq? Log in → Click “Requests” on the left menu → Enter details.
I forgot my password. How can I reset it? Go to: TownSq Password Recovery.